Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
This unit covers knowledge and application skills to leverage on available organisational resources when engaging with customers over various platforms. It also includes portraying professional etiquette and escalating feedback received over various platforms.
Provider: Singapore Chinese Chamber Institute of Business
This unit addresses the skills and knowledge required to handle diversity.
To sustain a profitable business does not only include finding new customer, but also by nurturing existing customer. Learn the ropes on how to win and retain customers from our professional trainers. SUccessful customer retention is about exceeding the customer expectations so that they become loyal advocates for your brand.
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1. Recognise the importance of service innovation in the organisation. 2. Generate potential service innovation ideas to transform the customer experience 3. Evaluate potential service innovation ideas according to organisational evaluation criteria. 4. Present mock up of service innovation ideas to stakeholders.